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Frequently Asked Questions

Brands We Carry? Gildan, Alternative Apparel, Comfort, Bella + Canvas, Anvil, American Apparel, Tultex, New Balance, Dickies, Next Level, Hanes and more.

How do I place a custom order? Fill out the Request A Quote form and email us your artwork at orders@theteesonthespot.com. We will send you a quote via email. After quote and artwork approval, we require full payment to start the job.

What type of art files should I send?
Please send you art as Illustrator or Corel Draw files as.AI, EPS, aneededPDF, or Photoshop files as a.PSD at 300DPI. Convert all fonts to outlines. We’ll be happy to assist you with your artwork if needed. We have design experts that can create a design for you for an additional cost. Email for pricing.

Can I get a sample before you do the actual run.
Yes. Samples cost $30 + setup charges and can be applied towards order.

What are your minimums?
Screen printing order minimums is 12 pcs.

What’s the turnaround time?
7-10 business days after approval.

Do you offer rush?
Yes for an additional cost

Order Process?
Here are the following steps and process for placing orders.

  • Artwork submission
  • Apparel Selection
  • Pricing & quotes
  • Design mock-up
  • Quantity & size breakdown
  • Final approval & deposit
  • Production
  • Delivery

How do I pay?
You can pay through the link in your emailed sales order or over the phone.

What type of payments types do you accept?

We accept all major credit and debit cards (Visa, MC, Discover, AMEX), Paypal or Cash (for local clients).

Do you ship?
Yes. We ship nationwide via UPS, FedEx or the USPS.

How do I cancel an order in process?
All orders are final.

What’s your return and exchange policy?
Simply put…no returns or exchanges on custom work unless it’s our error and we’re notified within 7 calendar days of receiving or picking up your order.

What’s your return and exchange policy?
Simply put…no returns or exchanges on custom work unless it’s our error and we’re notified within 7 calendar days of receiving or picking up your order.

For additional questions feel free to CONTACT US.